- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
What Our Customers Are Saying
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KW's really helped us out. He is very trust worthy which is so hard to find. He did a great job, more than we expected. Thank you Keith!Christina W. -
Best Care I have seen in a long time. Very Professional. Detail oriented in explaining your vehicle operations, performance, price, and expectations down the road.Kerry
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Keith and the guys at KW went above and beyond to get the work on my car done properly. They encountered defective parts at the last stage of some extensive repairs that were done. They handled the defective replacements as a no cost warranty to me. I know there was considerable cost to KW but they bore that cost and did not pass it on to me. Keith has always done excellent work for me but in this case he outdid himself. I couldn't recommend KW any more highly.Richard M.
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Just wanted to take a minute to rave about the top notch service that we received from KW Auto & Truck Service. We were always informed of what was being done and what the price would be. I found that extremely helpful as you knew the price up front no surprises. You have our business from here on out. I highly recommend KW Auto!! Thanks for the excellent service on the Chevy and OldsmobileDelores & Steven B.
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Great service and honest with customers.Clay J.
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I love KW's! Great staff. As a female it's hard to go anywhere and pay for a service that you know is what you need, instead of them just trying to make a sale and take you for your money ... ...Keith price matched my tires for me without a problem. Appointment is usually always required since they have so much business but that's fine.Grace F.
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Love them. So friendly. Great guys.Kathy P.
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Very great customer service. I will take my car back.Nikki P.
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I would not trust just any mechanic with my personal auto or fleet of company vehicles. KW's Auto is not only reliable, but beats out their competition on price and customer service. I have been doing business with KW's for over 15 years in Clayton, NC. They stand behind their work and have ALWAYS gone the extra mile to insure customer satisfaction. Be sure to give them a call before you go elsewhere- you'll be glad you did.Maria F.
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Great service. Great Crew!! Best garage in Clayton!!Leslie Z.
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I've been taking my vehicles to KW's for several years. They take the time to thoroughly explain and prioritize problems. They have a courteous shuttle service that takes me to and from work. The facility is clean and I feel safe and welcome when I wait for repairs. They have gone out of their way to provide service and repairs. They always answer when I have a problem or need car advice.Robyn P. - Clayton, NC
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Great service and reasonably priced.Monique M. - Clayton, NC
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It was refreshing not to feel "taken advantage of" - as a woman, often when I go to shops they try to sell me things I don't need. These guys were honest (and I didn't even need any extra work! Whoo hoo!) Really reasonable prices. Really easy to schedule an appointment. I was just super happy with the whole experience. I have finally found "my mechanic".... the hometown auto repair shop... that I've been looking for!Carissa - Smithfield, NC
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had to get an inspection, and emissions test. First off the whole staff was extremely friendly. They were one of the few places I can say I have ever been that were honest about my car.I lived in many states, this may be the second garage I ever trusted. That is like finding gold in the land of auto repairs.They squeezed me in as soon as I called, and had my car fixed in about 4 hours. They took me home , and picked me up with a free shuttle service they provide. The shuttle driver was very nice and cheery.I would recommend this shop to everyone in Clayton.Kurt B. - Clayton, NC
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They worked with me to set an appointment around my work schedule and when I showed up, they were ready to rock and roll! I'll be back!Clayton, NC
